The check-in kiosk is the most popular of all kiosk and self-service models. It comes in the widest possible range of formats from your mobile phone to a small tablet to conventional self-service terminals to large format self-service terminals. They are indoor and they are outdoor. Are you checking out a bike rental kiosk? That’s checking in.
It is used in the widest possible markets. Examples include:
- Ticket kiosk applications — You “check-in” to pick up your tickets or you purchase your tickets.
- Hoteling — where employees “check-in” to their office for the day
- Patient kiosk check-in where patients at the hospital or the clinic or rehab facility check-in
- Airline Check-in — one of the earliest applications and now expanded to Trusted Traveler, CLEAR and other services.
- Baggage dropoff and pickup — now Airlines are using check-in kiosks for these functions.
- Telemedicine — combined with check-in these also provide medical examinations
Travel Check-In Kiosks
Check-in Kiosks have become increasingly common in a variety of different environments in recent years. Generally, the most familiar check in kiosks are the ones at the airport used for printing boarding passes and checking luggage. The automated services these kiosks provide, help keep lines shorter and travel time flow more efficiently. Checking in at the kiosk typically takes only a fraction of the time normally involved to check in with an attendant. Airline kiosks are very sophisticated and are equipped with numerous peripherals such as card readers, passport readers, and barcode scanners used for reading various state and country issued IDs. They are built to be very robust due to the high level of traffic the kiosk will see over its lifetime.
Healthcare Check-In Kiosks
Another popular check-in kiosk application is for patients visiting healthcare facilities. The kiosk allows them to process their insurance information, answer questions concerning their visit, digitally sign HIPAA disclosure documents and pay for their visit in most applications. Patients like using these kiosks compared to physically filling out forms with a pen and paper while nurses and front desk attendants like the kiosks for freeing up their time that would otherwise be used checking in patients. A really valuable feature of patient kiosks is helping to reduce the need for paper and initiate the electronic storage of documents from the very beginning.
Hotel and Hospitality Check-In Kiosks
Check in kiosks have also been popular in hotels for guests checking in. One such hotel is Yotel in Manhattan, which is a trendy new boutique style hotel that has automated their entire check in process. The kiosks are modern and sleek and easily allow guests to locate their reservation, put a credit card on file, and obtain a room key that is encoded and dispensed right from the kiosk. The check out process is equally as easy and the kiosk has an internal receptacle so guests can return their key and the hotel can use it again. www.yotel.com
Queuing kiosks are widely used in places where clientele have to wait to be seen such as the DMV or the County Recorder’s Office.
Olea Kiosks have been used for over 5,000,000 airport check-in’s. Put our experience to work for you.
Olea Kiosks has been in the business for almost 50 years beginning with tradeshow exhibits. Experts in ADA compliance, HIPAA compliance, biometrics, authentication, ticketing and EMV, Olea is uniquely qualified to be your self-service partner, with the experience to back it up.