Sports Betting Kiosks: The Future of Sports Betting

betting kiosk racetrack

Originally published on Olea.com

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

“The kiosks increase guest frequency and the duration of their visits,” explained Gary Costello of the Bounty Hunter Taverns, a satisfied smile on his face. Wahoo’s Fish Taco owner Paul Kraft seconded that thinking: “They (kiosks) keep people in my place longer.”

Kiosks are also pumping up the volume of sports betting. By providing a fully self-service interactive option for placing sports wagers, these kiosks ensure that more players can place bets without requiring additional staff to personally handle the increase in wagering volume.

For casino resorts, digital kiosks are not only useful for placing wagers. These complex machines also feature pinpoint-accurate wayfinding capabilities that can help guests navigate quickly to and from each amenity. With so many different attractions available in a casino, it can be overwhelming for customers to navigate at times. With the easy-to-use interface of a casino kiosk, customers can quickly find what they are looking for without having to ask multiple employees for directions or information.

Additionally, full-service casino kiosks can also quickly enroll its users into customer loyalty programs.  Many casinos now rely on their loyalty programs as a cornerstone of their revenue, with one casino reporting $6.4 billion in annual revenue from their loyalty program.  Using gaming kiosks to provide an easy-to-use self-service method of enrolling customers into loyalty programs has proven to be an invaluable revenue streams for many casinos. 

Venues for Sports Betting Kiosks

  • Land-base and Riverboat Casino
  • State Lotteries
  • Racetracks
  • Taverns and VLT Facilities
  • Tribal Casinos

The venues listed above are the first to begin implementing sports betting kiosks into their business, however as legal sports betting increases its popularity overtime, we can expect this list to grow. Like Las Vegas, throughout the rest of the United States, it may become more and more common to see a sports betting kiosk at the airport or at your local convenience store.

Start Preparing for the Future in Betting Today

Many gambling industry leaders are seeing big profits and satisfied customers because of their deployment of sports betting kiosks. The future is turning to automation, which will make for a better customer experience and will cutdown on overhead costs. Contact Olea Kiosks, the leader in sports betting kiosk manufacturing, for a custom solution consultation.

Outdoor Kiosk Design FAQ

From KioskIndustry

Outdoor Kiosk Design FAQ

July 29, 2018

More and more uses are being developed for outdoor kiosks, but a successful deployment depends in large part on the vendor behind the project.

Interactive kiosks have become commonplace in restaurants, retail stores, health care facilities and other locations. But as technology improves and new applications come along, kiosks are becoming an integral part of the outdoor environment as well.

Opportunities for outdoor kiosk deployments include event ticketing, campus wayfinding and drive-through ordering, among others. Consumers today are increasingly pressed for time, and an outdoor kiosk can help provide the convenience they seek. It’s likely that as the technology develops, new and as-yet unheard-of uses will be found.

But all kiosks aren’t created equal, and that’s particularly true when it comes to those designed for outdoor use. Not only can working with an experienced vendor go a long way to determining the project’s success, it can help protect a deployer from regulatory liability and unnecessary maintenance costs.

In it for the long-term

Olea's "Seattle" Outdoor Ticketing KioskObviously, an outdoor kiosk should be designed from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold.

In addition, a reputable vendor designs to UL guidelines to certify that the units are waterproof and safe to operate in rain or snow, and routinely implements UL testing on first prototypes for customers who require UL certification. Factors such as power, grounding and mounting are more significant factors with an outdoor kiosk than one located indoors, making adherence to UL guidelines of critical importance.

Outdoor kiosks also need to adhere to the same Americans with Disabilities Act guidelines as indoor units, ensuring accessibility for all users. Failing to do so exposes a deployer to fines and lawsuits that can run into many thousands of dollars.

Olea Kiosks, for example, incorporated those concerns when it designed and built 56 ticketing kiosks that were deployed as part of a front gate renovation and new attraction opening at a major theme park. The ADA-compliant kiosks are used by thousands of visitors every day.

To ensure they perform flawlessly over their intended 5- to 7-year lifespan in a variety of outdoor conditions, the kiosks included a custom interior air conditioning mount and 2” thick insulation to ensure low internal temperatures in an environment that can routinely exceed 100 degrees Fahrenheit. The enclosures were manufactured with powder-coated stainless steel and waterproof mounting points to protect from wet weather and eliminate the possibility of rust.

But while those are the obvious concerns, Olea took additional steps to address issues that may not have been so apparent.

The kiosks have a significant amount of artistic branding, allowing them to serve as decorative signage as well. The material used for the branding is designed to withstand fading, ensuring the devices look fresh and cutting-edge for years. In addition, because the kiosks are placed in a high-traffic area outside of the park near a number of retail and restaurant locations, they include a removable front cover to protect the touchscreen during hours when the park is closed.

The features Olea has built into its outdoor ticketing kiosks are embodied in the Seattle model. The Seattle includes a 19-inch high-brightness touchscreen with top-tier components built to withstand all types of weather conditions. Temperature control systems and IP65-qualified rating make the Seattle perfect for hot and cold weather deployments.

The Seattle also features a bolt-down base plate, allowing them to be securely mounted in places including sidewalks, parking lots and outside business entrances.

Capabilities include ticket and wristband printing, payment acceptance including EMV components and barcode scanning. The Seattle is ideal for event ticket sales, concessions and ride entrances.

Olea's "Detroit" Drive Thru Restaurant KioskWould you like fries with that?

Another area of growth for outdoor kiosks is the restaurant drive-thru lane. Combining the fact that a typical QSR does as much as 70 percent of its business at the drive-thru and self-order kiosks have been demonstrated to increase ticket averages by 10 percent or more, the marriage of fast-food drive-thru and self-order technology makes perfect sense.

In addition to the ability to automate the suggested selling process, self-order kiosks offer easy customization or orders, helping to boost sales. Customers may also indulge in the occasional splurge free of guilt, knowing the kiosk won’t be critical of their meal choices.

Fast food giant Wendy’s for example, has already rolled out kiosks at 300 of its stores with plans to add them to additional locations soon. Wendy’s CEO Todd Penegor told the investment news site TheStreet that locations with self-order kiosks are seeing higher average checks and customer satisfaction scores, likely a result of their ability to allow guests to customize their meals.

“It’s a part of the future of eating out,” Penegor said.

Olea’s entry into the drive-thru arena is its Detroit model. The Detroit includes a 32-inch sunlight-viewable touchscreen. (After all, who among us hasn’t used our hand as a shield so we can see an ATM or Redbox screen?) The multitouch touchscreen provides an ergonomic interaction — whether from a sports car or large SUV.

The enclosure is designed to reduce power draw and includes options for custom branding and overhead signage. The devices can be installed as either freestanding units, two-sided or in-wall, column or post mounts. They also include presence detection to “wake up” the units when customers approach and marine-grade stereo speakers for communication with staff.

One major national sandwich chain has seen their drive-thru sales increase by 15 percent at locations where they have deployed an Olea drive-thru kiosk.

San Diego Zoo Outdoor Ticketing KiosksKiosks for all seasons

Not all deployment locations are the same. Businesses are becoming increasingly aware of how their customers move through a location, and to maximize revenue they must be prepared to serve their customers wherever they may be. Kiosks can help optimize those transactions whether they take place inside the venue, just outside the front door or in the drive-thru lane.

Olea kiosks can be designed to withstand any environment, from summer in Arizona to winter in Minnesota. The company’s engineers have options for solid-state heating and cooling systems to complete HVAC systems designed specifically for kiosks.

Olea’s outdoor kiosks come with monitors from 8” to 84” or larger and can include payment, printers, solar, wireless and just about any other equipment that can be put into an indoor kiosk. The company uses only the most durable stainless steel and aluminum for its outdoor kiosks, running each through a multistage painting and plating processes.

Olea kiosks also feature automotive-style gaskets, compression-style locks, and unlike some galvanized electroplating and more, all to ensure an Olea outdoor kiosk will last as long and be a trouble-free as any indoor kiosk.

There are hundreds of applications suitable for an outdoor kiosk, and more are being developed every day. The best way to implement a successful outdoor kiosk deployment is to work with a vendor who is experienced in those deployments and has a track record of success. Olea Kiosks stands ready to help.

Tips for Outdoor Kiosk Deployments

Self-Checkout Grocery – You Are Going to Use that Machine

Self-Checkout Grocery – You’re Going To Use That Self-Checkout Machine Whether You Like It Or Not

We may not realize it, but retailers are conditioning us to be our own cashiers.
By Dave Jamieson from Huffington Post 5/24/2018  Story Link

self-checkout kiosk

Excerpt:

Self-checkout appears to be growing in retail. How much of it is really driven by consumers, rather the retailers?

Self-checkout appears to be growing in retail. How much of it is really driven by consumers, rather the retailers?

Customers checking out at Amber Vankleeck’s Walmart store in Tennessee find two convenient options before them: They can take their groceries to a bank of self-checkout machines and start scanning the items themselves, or they can wait in line for a living, breathing cashier like Vankleek who’s much more efficient at it.

But to a certain degree, the choice is already being made for them. Vankleeck says that at her store, management wants 65 percent of all customers going through self-checkout rather than traditional registers. Since many shoppers dislike the machines, the workers themselves often have to nudge them there ― even if it means siphoning work away from wage-earning cashiers.

“They want the self-checkout host to pull as many customers to self-checks as they can,” explained Vankleeck, 23. “They want you to invite them over, say, ‘Hey, have you used our self-checkouts? If not, I’d be happy to show you how it works.’”

After two decades of freeze-ups and unfamiliar items in the bagging area, self-checkout may be in the midst of an expansion. RBR, a research firm focused on banking and retail automation, says that self-checkout terminals recently had a “breakout year,” with global sales increasing by 67 percent in 2016; a surge in U.S. big-box stores purchases was a driving factor. NCR Corporation, the leading manufacturer of self-checkout machines, says it’s had record growth over the past two years.

The way retailers and industry watchers tell it, self-checkout is growing because customers want it to grow. Tech-savvy millennials would rather deal with a machine than make small talk, and even old-school shoppers might like to avoid a long cashier line if they’ve only got a couple items.

Kory Lundberg, a Walmart spokesman, said shoppers’ preferences dictate what the checkout lane looks like. “The way people are shopping is changing, and the pace of change is only going to increase,” Lundberg said. “Our focus is on providing the options our customers are looking for and helping them save time and money.”

Read complete article

Global Check-In Kiosks Market 2018 – Olea Kiosks, Kiosk Innova, Embross

Global Check-In Kiosks Market 2018 – Olea Kiosks, Kiosk Innova, Embross

Global Check-In Kiosks Market
Global Check-In Kiosks Market

Global Check-In Kiosks Market report 2018 provides readers with a detailed insight of Check-In Kiosks industry inclusive of subjective aspects which will help subscribers in various important strategic decision making. Global Check-In Kiosks Market report ensures to provide an overall analytical study report by referring to various industry factors such as Check-In Kiosks market growth, consumption volume, market trends and Check-In Kiosks industry cost structures during the forecast period from 2017 to 2025.

Check-In Kiosks Market report ensures to provide competitive landscape view of the industry. The report also explores expected development plant in this industry by major players. Report also covers manufacturing process, raw material analysis and distributor analysis. The major regional analysis covered in Check-In Kiosks Market are (United States, EU, China, and Japan).

Leading Manufacturers Analysis in Global Check-In Kiosks Market:
Olea Kiosks
Materna Information and Communications
NCR Corporation
Kiosk Innova
Embross
IER Blue Solutions

Check-In Kiosks Market: Type Segment Analysis
Floor-Standing
Countertop
Wall-Mounted

Check-In Kiosks Market: Applications Segment Analysis
Airport
Hotel
Hospital
Other

The Check-In Kiosks report is a result of in depth study of major active industry players which helps to understand their business overview, products provided, global presence, latest mergers and acquisitions and business strategy implemented by these players. Furthermore, the report covers information pertaining to import export data, industry value chain, market attractiveness, SWOT analysis, etc.

Touchscreen Check-in Kiosks

Healthcare Touchscreen Check-in Kiosks

A research paper by California Healthcare Foundation.

check-in kiosksCheck-in kiosks are interactive computer stations designed for self-service tasks, such as patient check-in and collection of co-payments. Kiosks can be freestanding (like those at the airport), wall-mounted (like bank ATMs), placed on a countertop, or they can be mobile (like a tablet PC). Interest in self-service kiosks is growing rapidly as hospitals seek to improve patient satisfaction and operational efficiency. Although fewer than 10 percent of health delivery organizations have implemented patient kiosks, the experiences of early adopters show that kiosks can be effective tools for meeting rising consumer expectations.

Hospitals are deploying check-in kiosks in two main settings: ambulatory departments and emergency departments. In the ambulatory setting, the most common uses of kiosks are for patient check-in, wayfinding assistance, collection of co-payments and outstanding balances, updating patient demographics, and to ask patients basic screening questions. Some organizations also enable patients to sign consent forms and fill out real-time patient satisfaction surveys. In the ED setting, where there are fewer kiosk implementations industry-wide, kiosks are generally used to enable patients to sign in and provide caregivers with basic triage information.

Check-in Kiosks by Olea Kiosks
Standup check-in kiosk by Olea Kiosks, Inc. of California. Major clients include Kaiser Permanente and CLEAR (biometrics). www.olea.com

Hospitals justify the implementation of kiosks primarily as a means to improve patient service, not strictly as a cost-savings measure. The experiences of leading organizations have shown that kiosks can increase patient satisfaction by reducing waiting times and offering  greater convenience and privacy. Many organizations also achieve significant operational benefits, including increased  patient throughput and improved accuracy of demographic data in patient records. However, kiosks are intended to supplement, not replace, staff.

The success rate for kiosk implementations is high. Compared to other technologies such as electronic medical records or clinical systems, patient kiosks are relatively uncomplicated to  implement, require a small investment, and can be deployed selectively to the departments that are likely to benefit from their  use. Choosing the right type of kiosk to use and the right functions to deploy requires careful planning and consideration. Integrating the systems with scheduling, billing, and other existing systems also requires care in selecting vendors with the right type of expertise.

Editors Note:  This report was originally written in 2009 and since then the hardware and software specialists have changed. Some of them like NCR withdrew from the business.  New suppliers such as Olea Kiosks, Kiosk Information Systems and Slabb now are hardware providers in the industry.

TABLE OF CONTENTS

I. Executive Summary

II. Introduction

III. Forms and Functions

IV. Industry Landscape

V. System Integration

VI. Best Practices for Implementing Kiosks

VII. Case Studies

VIII. Conclusions

Appendix A: Case Study Interviewees

Healthcare_2009_TouchscreenCheckInKiosks

ADA Kiosk Check-In Update

ADA Kiosk – Check-in Kiosks

ADA Kiosk

Welcome to ADA Kiosk. Regulatory agencies have a profound effect on the business of self-service. The kiosk industry group monitors ADA and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

A primary source of ADA devices for accessibility is Storm Interface. They also make rugged keyboards and other input devices.

Consulting member firms to help guide you thru the often complex laws include Assistra Technology which provides EZ-Access solution consulting.

ADA Kiosk Links

  • ADA.Gov lists all the resources in one place in the Accessible Technology section of the website.
  • Revised 508 Standards – went into effect January 18, 2018
  • ict-rule-2018 effective 2018
  • EN 301 549 V1.1.2 European Standards — Accessibility requirements suitable for public procurement of ICT products and services in Europe
  • Software — iCommunicator software is NLP that converts speech to text and also speech to sign language.

Measuring the Disabled

ADA Kiosk disability statistics

In ADA Kiosk News

YVR Check-In Kiosk

YVR Check In Kiosk

 

      • Interview with YVR Innovative on BorderXpress -Selfservice Industry Group (Selfservice.io) was fortunate to get some time with Christopher Gilliland who is the manager of Innovative Travel Solutions at Vancouver Airport Authority.
        Christopher Gilliland
        Christopher Gilliland

        YVR has been the leading automated passport kiosk deployer for many years. For that matter airport terminals  have been the domain of Canada for many many years. Why that is, is a mystery but it is a fact. Some of the early original airline check-in kiosks were designed and implemented by Wilf Medweth of IBM Kiosk Toronto Markham (and there is SITA…). We personally worked on the Northwest Airlines check-in kiosk (built by NWA) which we tested originally in the food commissary of  Ford Motor in Detroit.

        Airlines terminals and ATMs and Photo Kiosks (Kodak) were the Big Three to kick off Self-Service and the american consumer.  Link to entire interview.

It’s not all about airline check-in systems. Web and self-service kiosk check-in are pervasive with mobile quickly catching up. We work with the world’s leading airlines to leverage their self-service investment by extending the functionality of each channel beyond the airline check-in systems.

Nice video of Clear in action

ROI notes

Calculated benefits include:

    • 49% savings in floor space requirements, directly translating to increased airport capacity to accommodate passenger growth
    • 87% improvement in passenger check-in throughput
    • 50% improvement in transaction times (< two minutes, as opposed to four at the counter)
    • Reduced IT demands for subscribing airlines with turnkey solution
    • 58% savings in equipment costs for participating airlines, eliminating redundant kiosk investments