PCI Compliance for Unattended Self-Service Kiosks Announcements

KIosk Manufacturer Logo

KIosk Manufacturer Logo

WESTMINSTER, Colo.Dec. 15, 2020 /PRNewswire/ — The Kiosk Manufacturer Association (KMA), the leading unattended self-service kiosk association established in 1995, today announced the launch of new initiatives in the PCI Compliance space for unattended self-service kiosks. Those initiatives include providing content for the PCI Perspectives Blog, creating a SIG or Special Interest Group on PCI SSC for unattended and semi-attended transaction, as well as new guidepost content from our sponsors and members outlining best practices.

The kiosk association has a standing PCI Compliance committee and a Slack-based working group (free to join). Members include OTI GlobalUnattended Card Payments (UCP)Datacap SystemsIngenicoKioWareOlea Kiosks, Lilitab and Self-Service Networks who provide Cash2Card Giftwise.

“The pandemic is fundamentally altering the relationship that business and customer have had historically. Rather than the conventional ‘push’ from storefront to customer, the ratio of customers ‘pulling’ from business is rapidly increasing. Online mechanisms are no longer optional but instead, mandatory,” says association spokesman, Craig Keefner. “Contactless and touchless are the new cornerstones. Shortening those transaction timeframes whether Drive-Thru or Text-to-pay are the new base metrics.”

The pandemic impact on the currencies and payment methods involved in today’s secure transaction has also expanded. Cash2Card deployments are rising and instead of the old Redbox DVDs at McDonalds you may soon have a new Bitcoin ATM Kiosks.

Technologies emerging and in-use include conversational artificial intelligence (AI) and all types of visual recognition systems (automobile license and facial examples given).

To stay informed on customer self-order and employee terminals sign up for our monthly news update or you can visit our website.

Visit: https://kioskindustry.org/standards/pci-emv-kiosk/.

About Kiosk Manufacturer Association:

Based in Westminster, Colorado the Kiosk Manufacturer Association or KMA has served the unattended self-service kiosk market since 1995. The Kiosk Association leads the effort to optimize self-service engagements and outcomes using technology such as kiosks, digital signage, and touchscreens.

Regulatory issues such as PCI Compliance and EMV are a primary focus for the KMA along with ADA Accessibility. KMA is a Participating Organization with the PCI SSC. For ADA, the KMA meets annually with U.S. Access Board on accessibility standards for unattended. Additional market coverage includes digital signage, interactive digital, Point-of-Sale, Smart City, vending and robotics. See us on LinkedIn. KMA is available on https://kioskindustry.org and https://kma.global

Checkout Technology by Tesco

Tesco invests in frictionless checkout startup Trigo

UK supermarket behemoth Tesco has partnered with Israel-based checkout technology developer Trigo and made an equity investment in the startup one month after it closed a $22 million Series A round.

“We’ve benchmarked the market in this space, and they are by far and away the best. There’s some really interesting technology being developed that can be really helpful to the shopping experience. It’s much more likely that we’ll take some of that technology in helping our existing stores,” outgoing Tesco CEO Dave Lewis said at a press conference discussing the new partnership.

CLEAR Makes Cincinnati Its 30th Airport Location

New CLEAR Check-in Kiosk Deployment

Cincinnati / Northern Kentucky International Airport (CVG) has become the latest airport to receive CLEAR, the biometric identity service that helps speed flyers through airport security lines.

The news that CLEAR is coming to CVG comes less than a week after the service debuted at Boston Logan’s (BOS) Terminal A, home to gates for Delta, Southwest and WestJet.

At Cincinnati, CLEAR kiosks will be available at the airport’s main security checkpoint, enabling CLEAR customers to use the service no matter which airline they are flying.

“Our mission is to make travel through CVG an unforgettably positive experience, and with the added convenience of CLEAR, we’ll be able to continue to deliver on that mission,” CVG airport CEO Candace McGraw said in a statement.

CLEAR members submit fingerprint and iris scans to the company, which uses those biometric scans to confirm a traveler’s identify when he or she arrives to the airport security. CLEAR customers present themselves at a special CLEAR kiosk that’s typically adjacent to the security queues. Once there, CLEAR personal confirm travelers’ identities after a fingerprint or iris scan. Then, members are escorted to the front of the queue to go through security.

Read full article

In other news


Cashless Restaurants – Sweetgreen and Amazon Go To Take Cash

From Kiosk Industry republished

cashless restaurant Sweetgreen AmazonGo


Excerpt from Restaurant Business 4/1/2019

Washington, D.C.-based salad chain Sweetgreen will also start accepting cash again at all of its 94 locations by the end of the year following backlash cashless stores have faced for excluding people without credit cards or bank accounts, the company said last week.

‘Going cashless had positive results, but it also had the unintended consequence of excluding those who prefer to pay or can only pay with cash.’

—Sweetgreen salad chain
From the Sweetgreen Blog

We’ve made the decision to accept cash in all our restaurants nationwide by the end of 2019.

When we decided to go cashless it was based on our core value of win win win — the customer wins, the community wins, the company wins. We believed there were many advantages that would benefit the sg community, including employee safety — reducing incidents of robbery, sustainability — fewer armored cars and less paper, and efficiency — it would speed up service in our restaurants. If you want to read more about why we decided to go cashless, please read this article we published in 2016. Going cashless had these positive results, but it also had the unintended consequence of excluding those who prefer to pay or can only pay with cash.

Ultimately, we have realized that while being cashless has advantages, today it is not the right solution to fulfill our mission. To accomplish our mission, everyone in the community needs to have access to real food.

Sports Betting Kiosks: The Future of Sports Betting

betting kiosk racetrack

Originally published on Olea.com

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

“The kiosks increase guest frequency and the duration of their visits,” explained Gary Costello of the Bounty Hunter Taverns, a satisfied smile on his face. Wahoo’s Fish Taco owner Paul Kraft seconded that thinking: “They (kiosks) keep people in my place longer.”

Kiosks are also pumping up the volume of sports betting. By providing a fully self-service interactive option for placing sports wagers, these kiosks ensure that more players can place bets without requiring additional staff to personally handle the increase in wagering volume.

For casino resorts, digital kiosks are not only useful for placing wagers. These complex machines also feature pinpoint-accurate wayfinding capabilities that can help guests navigate quickly to and from each amenity. With so many different attractions available in a casino, it can be overwhelming for customers to navigate at times. With the easy-to-use interface of a casino kiosk, customers can quickly find what they are looking for without having to ask multiple employees for directions or information.

Additionally, full-service casino kiosks can also quickly enroll its users into customer loyalty programs.  Many casinos now rely on their loyalty programs as a cornerstone of their revenue, with one casino reporting $6.4 billion in annual revenue from their loyalty program.  Using gaming kiosks to provide an easy-to-use self-service method of enrolling customers into loyalty programs has proven to be an invaluable revenue streams for many casinos. 

Venues for Sports Betting Kiosks

  • Land-base and Riverboat Casino
  • State Lotteries
  • Racetracks
  • Taverns and VLT Facilities
  • Tribal Casinos

The venues listed above are the first to begin implementing sports betting kiosks into their business, however as legal sports betting increases its popularity overtime, we can expect this list to grow. Like Las Vegas, throughout the rest of the United States, it may become more and more common to see a sports betting kiosk at the airport or at your local convenience store.

Start Preparing for the Future in Betting Today

Many gambling industry leaders are seeing big profits and satisfied customers because of their deployment of sports betting kiosks. The future is turning to automation, which will make for a better customer experience and will cutdown on overhead costs. Contact Olea Kiosks, the leader in sports betting kiosk manufacturing, for a custom solution consultation.

Check-In For Car Rental – Hertz Video “Your Inner Self”

Hertz Fast Lane CLEAR Check-In

Nice video by Hertz covering the facial recognition check-out they do in cooperation with CLEAR.

Get on the road faster with Hertz and CLEAR.

We’ve partnered with CLEAR to give Hertz Gold Plus Rewards® members a new level of speed and convenience – for FREE. All you need is a CLEAR account linked to your Gold Plus Rewards account. Ready to experience the exit gate without the wait? Follow these steps to start enjoying Hertz Fast Lane powered by CLEAR.

Mouse - Hertz Touch - Hertz Link - Hertz Book Now - Hertz

Make sure you’re enrolled in Gold Plus Rewards – our free, award-winning loyalty program.

Join Gold Plus Rewards >


Enroll in CLEAR forfree. Start your enrollment online and finish in person by verifying your identity at any Hertz Fast Lane or CLEAR location.

Join CLEAR >


Securely link your Gold Plus Rewards and CLEAR accounts to join Hertz Fast Lane for free.

Link Accounts >


Make a reservation to experience our best fleet ever.

Book Now >

Outdoor Kiosk Design FAQ

From KioskIndustry

Outdoor Kiosk Design FAQ

July 29, 2018

More and more uses are being developed for outdoor kiosks, but a successful deployment depends in large part on the vendor behind the project.

Interactive kiosks have become commonplace in restaurants, retail stores, health care facilities and other locations. But as technology improves and new applications come along, kiosks are becoming an integral part of the outdoor environment as well.

Opportunities for outdoor kiosk deployments include event ticketing, campus wayfinding and drive-through ordering, among others. Consumers today are increasingly pressed for time, and an outdoor kiosk can help provide the convenience they seek. It’s likely that as the technology develops, new and as-yet unheard-of uses will be found.

But all kiosks aren’t created equal, and that’s particularly true when it comes to those designed for outdoor use. Not only can working with an experienced vendor go a long way to determining the project’s success, it can help protect a deployer from regulatory liability and unnecessary maintenance costs.

In it for the long-term

Olea's "Seattle" Outdoor Ticketing KioskObviously, an outdoor kiosk should be designed from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold.

In addition, a reputable vendor designs to UL guidelines to certify that the units are waterproof and safe to operate in rain or snow, and routinely implements UL testing on first prototypes for customers who require UL certification. Factors such as power, grounding and mounting are more significant factors with an outdoor kiosk than one located indoors, making adherence to UL guidelines of critical importance.

Outdoor kiosks also need to adhere to the same Americans with Disabilities Act guidelines as indoor units, ensuring accessibility for all users. Failing to do so exposes a deployer to fines and lawsuits that can run into many thousands of dollars.

Olea Kiosks, for example, incorporated those concerns when it designed and built 56 ticketing kiosks that were deployed as part of a front gate renovation and new attraction opening at a major theme park. The ADA-compliant kiosks are used by thousands of visitors every day.

To ensure they perform flawlessly over their intended 5- to 7-year lifespan in a variety of outdoor conditions, the kiosks included a custom interior air conditioning mount and 2” thick insulation to ensure low internal temperatures in an environment that can routinely exceed 100 degrees Fahrenheit. The enclosures were manufactured with powder-coated stainless steel and waterproof mounting points to protect from wet weather and eliminate the possibility of rust.

But while those are the obvious concerns, Olea took additional steps to address issues that may not have been so apparent.

The kiosks have a significant amount of artistic branding, allowing them to serve as decorative signage as well. The material used for the branding is designed to withstand fading, ensuring the devices look fresh and cutting-edge for years. In addition, because the kiosks are placed in a high-traffic area outside of the park near a number of retail and restaurant locations, they include a removable front cover to protect the touchscreen during hours when the park is closed.

The features Olea has built into its outdoor ticketing kiosks are embodied in the Seattle model. The Seattle includes a 19-inch high-brightness touchscreen with top-tier components built to withstand all types of weather conditions. Temperature control systems and IP65-qualified rating make the Seattle perfect for hot and cold weather deployments.

The Seattle also features a bolt-down base plate, allowing them to be securely mounted in places including sidewalks, parking lots and outside business entrances.

Capabilities include ticket and wristband printing, payment acceptance including EMV components and barcode scanning. The Seattle is ideal for event ticket sales, concessions and ride entrances.

Olea's "Detroit" Drive Thru Restaurant KioskWould you like fries with that?

Another area of growth for outdoor kiosks is the restaurant drive-thru lane. Combining the fact that a typical QSR does as much as 70 percent of its business at the drive-thru and self-order kiosks have been demonstrated to increase ticket averages by 10 percent or more, the marriage of fast-food drive-thru and self-order technology makes perfect sense.

In addition to the ability to automate the suggested selling process, self-order kiosks offer easy customization or orders, helping to boost sales. Customers may also indulge in the occasional splurge free of guilt, knowing the kiosk won’t be critical of their meal choices.

Fast food giant Wendy’s for example, has already rolled out kiosks at 300 of its stores with plans to add them to additional locations soon. Wendy’s CEO Todd Penegor told the investment news site TheStreet that locations with self-order kiosks are seeing higher average checks and customer satisfaction scores, likely a result of their ability to allow guests to customize their meals.

“It’s a part of the future of eating out,” Penegor said.

Olea’s entry into the drive-thru arena is its Detroit model. The Detroit includes a 32-inch sunlight-viewable touchscreen. (After all, who among us hasn’t used our hand as a shield so we can see an ATM or Redbox screen?) The multitouch touchscreen provides an ergonomic interaction — whether from a sports car or large SUV.

The enclosure is designed to reduce power draw and includes options for custom branding and overhead signage. The devices can be installed as either freestanding units, two-sided or in-wall, column or post mounts. They also include presence detection to “wake up” the units when customers approach and marine-grade stereo speakers for communication with staff.

One major national sandwich chain has seen their drive-thru sales increase by 15 percent at locations where they have deployed an Olea drive-thru kiosk.

San Diego Zoo Outdoor Ticketing KiosksKiosks for all seasons

Not all deployment locations are the same. Businesses are becoming increasingly aware of how their customers move through a location, and to maximize revenue they must be prepared to serve their customers wherever they may be. Kiosks can help optimize those transactions whether they take place inside the venue, just outside the front door or in the drive-thru lane.

Olea kiosks can be designed to withstand any environment, from summer in Arizona to winter in Minnesota. The company’s engineers have options for solid-state heating and cooling systems to complete HVAC systems designed specifically for kiosks.

Olea’s outdoor kiosks come with monitors from 8” to 84” or larger and can include payment, printers, solar, wireless and just about any other equipment that can be put into an indoor kiosk. The company uses only the most durable stainless steel and aluminum for its outdoor kiosks, running each through a multistage painting and plating processes.

Olea kiosks also feature automotive-style gaskets, compression-style locks, and unlike some galvanized electroplating and more, all to ensure an Olea outdoor kiosk will last as long and be a trouble-free as any indoor kiosk.

There are hundreds of applications suitable for an outdoor kiosk, and more are being developed every day. The best way to implement a successful outdoor kiosk deployment is to work with a vendor who is experienced in those deployments and has a track record of success. Olea Kiosks stands ready to help.

Tips for Outdoor Kiosk Deployments

Self-Checkout Grocery – You Are Going to Use that Machine

Self-Checkout Grocery – You’re Going To Use That Self-Checkout Machine Whether You Like It Or Not

We may not realize it, but retailers are conditioning us to be our own cashiers.
By Dave Jamieson from Huffington Post 5/24/2018  Story Link

self-checkout kiosk


Self-checkout appears to be growing in retail. How much of it is really driven by consumers, rather the retailers?

Self-checkout appears to be growing in retail. How much of it is really driven by consumers, rather the retailers?

Customers checking out at Amber Vankleeck’s Walmart store in Tennessee find two convenient options before them: They can take their groceries to a bank of self-checkout machines and start scanning the items themselves, or they can wait in line for a living, breathing cashier like Vankleek who’s much more efficient at it.

But to a certain degree, the choice is already being made for them. Vankleeck says that at her store, management wants 65 percent of all customers going through self-checkout rather than traditional registers. Since many shoppers dislike the machines, the workers themselves often have to nudge them there ― even if it means siphoning work away from wage-earning cashiers.

“They want the self-checkout host to pull as many customers to self-checks as they can,” explained Vankleeck, 23. “They want you to invite them over, say, ‘Hey, have you used our self-checkouts? If not, I’d be happy to show you how it works.’”

After two decades of freeze-ups and unfamiliar items in the bagging area, self-checkout may be in the midst of an expansion. RBR, a research firm focused on banking and retail automation, says that self-checkout terminals recently had a “breakout year,” with global sales increasing by 67 percent in 2016; a surge in U.S. big-box stores purchases was a driving factor. NCR Corporation, the leading manufacturer of self-checkout machines, says it’s had record growth over the past two years.

The way retailers and industry watchers tell it, self-checkout is growing because customers want it to grow. Tech-savvy millennials would rather deal with a machine than make small talk, and even old-school shoppers might like to avoid a long cashier line if they’ve only got a couple items.

Kory Lundberg, a Walmart spokesman, said shoppers’ preferences dictate what the checkout lane looks like. “The way people are shopping is changing, and the pace of change is only going to increase,” Lundberg said. “Our focus is on providing the options our customers are looking for and helping them save time and money.”

Read complete article

Global Check-In Kiosks Market 2018 – Olea Kiosks, Kiosk Innova, Embross

Global Check-In Kiosks Market 2018 – Olea Kiosks, Kiosk Innova, Embross

Global Check-In Kiosks Market
Global Check-In Kiosks Market

Global Check-In Kiosks Market report 2018 provides readers with a detailed insight of Check-In Kiosks industry inclusive of subjective aspects which will help subscribers in various important strategic decision making. Global Check-In Kiosks Market report ensures to provide an overall analytical study report by referring to various industry factors such as Check-In Kiosks market growth, consumption volume, market trends and Check-In Kiosks industry cost structures during the forecast period from 2017 to 2025.

Check-In Kiosks Market report ensures to provide competitive landscape view of the industry. The report also explores expected development plant in this industry by major players. Report also covers manufacturing process, raw material analysis and distributor analysis. The major regional analysis covered in Check-In Kiosks Market are (United States, EU, China, and Japan).

Leading Manufacturers Analysis in Global Check-In Kiosks Market:
Olea Kiosks
Materna Information and Communications
NCR Corporation
Kiosk Innova
IER Blue Solutions

Check-In Kiosks Market: Type Segment Analysis

Check-In Kiosks Market: Applications Segment Analysis

The Check-In Kiosks report is a result of in depth study of major active industry players which helps to understand their business overview, products provided, global presence, latest mergers and acquisitions and business strategy implemented by these players. Furthermore, the report covers information pertaining to import export data, industry value chain, market attractiveness, SWOT analysis, etc.

Touchscreen Check-in Kiosks

Healthcare Touchscreen Check-in Kiosks

A research paper by California Healthcare Foundation.

check-in kiosks Check-in kiosks are interactive computer stations designed for self-service tasks, such as patient check-in and collection of co-payments. Kiosks can be freestanding (like those at the airport), wall-mounted (like bank ATMs), placed on a countertop, or they can be mobile (like a tablet PC). Interest in self-service kiosks is growing rapidly as hospitals seek to improve patient satisfaction and operational efficiency. Although fewer than 10 percent of health delivery organizations have implemented patient kiosks, the experiences of early adopters show that kiosks can be effective tools for meeting rising consumer expectations.

Hospitals are deploying check-in kiosks in two main settings: ambulatory departments and emergency departments. In the ambulatory setting, the most common uses of kiosks are for patient check-in, wayfinding assistance, collection of co-payments and outstanding balances, updating patient demographics, and to ask patients basic screening questions. Some organizations also enable patients to sign consent forms and fill out real-time patient satisfaction surveys. In the ED setting, where there are fewer kiosk implementations industry-wide, kiosks are generally used to enable patients to sign in and provide caregivers with basic triage information.

Check-in Kiosks by Olea Kiosks
Standup check-in kiosk by Olea Kiosks, Inc. of California. Major clients include Kaiser Permanente and CLEAR (biometrics). www.olea.com

Hospitals justify the implementation of kiosks primarily as a means to improve patient service, not strictly as a cost-savings measure. The experiences of leading organizations have shown that kiosks can increase patient satisfaction by reducing waiting times and offering  greater convenience and privacy. Many organizations also achieve significant operational benefits, including increased  patient throughput and improved accuracy of demographic data in patient records. However, kiosks are intended to supplement, not replace, staff.

The success rate for kiosk implementations is high. Compared to other technologies such as electronic medical records or clinical systems, patient kiosks are relatively uncomplicated to  implement, require a small investment, and can be deployed selectively to the departments that are likely to benefit from their  use. Choosing the right type of kiosk to use and the right functions to deploy requires careful planning and consideration. Integrating the systems with scheduling, billing, and other existing systems also requires care in selecting vendors with the right type of expertise.

Editors Note:  This report was originally written in 2009 and since then the hardware and software specialists have changed. Some of them like NCR withdrew from the business.  New suppliers such as Olea Kiosks, Kiosk Information Systems and Slabb now are hardware providers in the industry.


I. Executive Summary

II. Introduction

III. Forms and Functions

IV. Industry Landscape

V. System Integration

VI. Best Practices for Implementing Kiosks

VII. Case Studies

VIII. Conclusions

Appendix A: Case Study Interviewees