YVR Check In Kiosk
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- Interview with YVR Innovative on BorderXpress -Selfservice Industry Group (Selfservice.io) was fortunate to get some time with Christopher Gilliland who is the manager of Innovative Travel Solutions at Vancouver Airport Authority.
Christopher Gilliland YVR has been the leading automated passport kiosk deployer for many years. For that matter airport terminals have been the domain of Canada for many many years. Why that is, is a mystery but it is a fact. Some of the early original airline check-in kiosks were designed and implemented by Wilf Medweth of IBM Kiosk Toronto Markham (and there is SITA…). We personally worked on the Northwest Airlines check-in kiosk (built by NWA) which we tested originally in the food commissary of Ford Motor in Detroit.
Airlines terminals and ATMs and Photo Kiosks (Kodak) were the Big Three to kick off Self-Service and the american consumer. Link to entire interview.
- Interview with YVR Innovative on BorderXpress -Selfservice Industry Group (Selfservice.io) was fortunate to get some time with Christopher Gilliland who is the manager of Innovative Travel Solutions at Vancouver Airport Authority.
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It’s not all about airline check-in systems. Web and self-service kiosk check-in are pervasive with mobile quickly catching up. We work with the world’s leading airlines to leverage their self-service investment by extending the functionality of each channel beyond the airline check-in systems.
ROI notes
Calculated benefits include:
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- 49% savings in floor space requirements, directly translating to increased airport capacity to accommodate passenger growth
- 87% improvement in passenger check-in throughput
- 50% improvement in transaction times (< two minutes, as opposed to four at the counter)
- Reduced IT demands for subscribing airlines with turnkey solution
- 58% savings in equipment costs for participating airlines, eliminating redundant kiosk investments