YVR Check-In Kiosk

By | September 4, 2017
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YVR Check In Kiosk

 

      • Interview with YVR Innovative on BorderXpress -Selfservice Industry Group (Selfservice.io) was fortunate to get some time with Christopher Gilliland who is the manager of Innovative Travel Solutions at Vancouver Airport Authority.
        Christopher Gilliland
        Christopher Gilliland

        YVR has been the leading automated passport kiosk deployer for many years. For that matter airport terminals  have been the domain of Canada for many many years. Why that is, is a mystery but it is a fact. Some of the early original airline check-in kiosks were designed and implemented by Wilf Medweth of IBM Kiosk Toronto Markham (and there is SITA…). We personally worked on the Northwest Airlines check-in kiosk (built by NWA) which we tested originally in the food commissary of  Ford Motor in Detroit.

        Airlines terminals and ATMs and Photo Kiosks (Kodak) were the Big Three to kick off Self-Service and the american consumer.  Link to entire interview.

It’s not all about airline check-in systems. Web and self-service kiosk check-in are pervasive with mobile quickly catching up. We work with the world’s leading airlines to leverage their self-service investment by extending the functionality of each channel beyond the airline check-in systems.

ROI notes

Calculated benefits include:

    • 49% savings in floor space requirements, directly translating to increased airport capacity to accommodate passenger growth
    • 87% improvement in passenger check-in throughput
    • 50% improvement in transaction times (< two minutes, as opposed to four at the counter)
    • Reduced IT demands for subscribing airlines with turnkey solution
    • 58% savings in equipment costs for participating airlines, eliminating redundant kiosk investments

 

Check-in kiosk
Author: Site Manager

Craig Allen Keefner is a longtime technology publisher, analyst, and industry advocate focused on self-service kiosks, digital signage, retail automation, accessibility, and edge computing. As founder and editor of the Kiosk Industry Group and The Industry Group (TIG) , Keefner has spent more than two decades covering the evolution of self-service technologies across retail, hospitality, healthcare, transportation, government, and financial services. Known for his independent editorial approach, Keefner emphasizes practical deployment realities over marketing hype. His work frequently explores topics such as kiosk lifecycle management, accessibility compliance, Edge AI, payment systems, operating systems, digital signage integration, and enterprise-scale deployment strategy. He is particularly recognized for his analysis of long-lifecycle self-service systems and the operational risks associated with poorly planned hardware refresh cycles. Keefner also serves as a leading voice in accessibility and standards discussions surrounding ADA, EAA, EN 301 549, and HHS Section 504 compliance. Through industry coverage, technical analysis, and association initiatives, he advocates for accessible self-service design that accommodates all users, including blind and low-vision consumers. Under his leadership, Kiosk Industry Group and affiliated platforms including Kiosk Asia , Patient Kiosk , Retail Systems , and Thin Client Computing have become recognized information resources for manufacturers, integrators, operators, software developers, and enterprise buyers worldwide. Keefner is also closely involved with the Kiosk Manufacturer Association (KMA) , supporting industry collaboration around accessibility, standards, interoperability, and emerging technologies such as conversational AI and edge inference platforms.

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